Humans suck less at customer service than robots — for now

Do you absolutely hate having to deal with customer support? Would you rather not pick up the phone only to be put on hold and have to listen to an endless stream of Vivaldi’s Four Seasons? Or, maybe you’d prefer to live chat with someone rather than talk on the phone at all. In fact, many businesses now offer their customers a live chat option. But what if this option was manned by clever programs instead of humans? Would the experience be better or worse? Would a computer be able to engage in an intelligent conversation? Moreover, have we even…

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