Rakuten’s Viber chat app plans to charge to operate chatbots in controversial move

Viber, the messaging app down by Japanese e-commerce firm Rakuten, is poised to implement a controversial new strategy that will see it charge companies that run chatbots on its platform. The conventional wisdom is to work with content companies to help bring users to messaging platforms and keep them engaged but Viber, which has struggled […] https://ift.tt/2Xfu8dv Jon Russell February 22, 2019 at 06:00AM