Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide real-time help to (human) staff dealing with customer queries via chat, email and social channels. So the AI layer […] https://ift.tt/2xv1F7t Natasha Lomas September 18, 2018 at 06:00AM